There has been a great deal
of research into the effect of touching on persuasion, showing that it does
seem to have a positive effect on compliance. This research has now begun to
look at which parts of our bodies lead us to be more easily persuaded when
touched (we’re talking arms and legs here, nothing dodgy).
Studies into the effect of
touch on compliance include:
·
Hornik (1991): Shoppers who were touched on the
arm as they entered a store spent more money than those who were not.
·
Hornik & Ellis (1988): Shoppers were more
likely to complete a survey if they were touched on the arm as they were asked.
·
Crusco & Wetzel (1984): Diners who were touched
on the arm gave significantly bigger tips than those who were not.
However, I’d like to explore this idea from more of a biological
angle. How could stimulation of different areas of our bodies have any effect
on how easily persuaded we are? This would suggest that different areas of our
brain are more likely to respond to persuasive measures than others (bear with
me on this). It has been proven that both touching someone, and directing a
request at their left hemisphere can lead to increased powers of persuasion. This can be done by speaking into or towards
the contralateral ear (the ear on the opposite side of the body to its
corresponding brain hemisphere). So, Left ear = right brain hemisphere, Right
ear = left brain hemisphere.
To explain this idea better, let me present a piece of
research conducted into hemispheric asymmetry by Marzoli and Tommasi in 2009. Their
study involved an experimenter approaching 176 subjects in a busy nightclub. He/she
then asked them for a cigarette, directing the request at either their right or
left ear. They found that twice as many cigarettes were obtained when request
was directed at the right ear, implying the influence of the left hemisphere.
Yes, at first this does just seem like a drunk psychology researcher
scrounging cigarettes and calling it a study, but it really is an empirical journal
article and a rare naturalistic study on brain function conducted outside of a
laboratory. This means it has high ecological validity and can be applied to
real life.
So what is the explanation for these findings? Well, According
to several studies on hemispheric asymmetry, the left side
of the brain is the one most often associated with the comprehension of
language. Although the right hemisphere can also process language, it does
so slower. Moreover, the left hemisphere is associated with a more positive mood and
approach responses: this could explain why directing a request towards someone’s
right ear means that they are more likely to comply. This research therefore implies
the left hemisphere is more easily persuaded because it is associated with
approach behaviours and a positive mood, not just because it processes language
faster.
Crusco, A. H. and Wetzel, C. G. 1984. The Midas Touch
The Effects of Interpersonal touch on Restaurant Tipping. Personality
and Social Psychology Bulletin, 10 (4)
Hornik, J. 1991.
Shopping time and purchasing behavior as a result of in-store tactile
stimulation. Perceptual
and motor skills, 73 (3)
Hornik, J. and Ellis,
S. 1988. Strategies to secure compliance for a mall intercept interview. Public
Opinion Quarterly, 52 (4)
Marzoli, D. and
Tommasi, L. 2009. Side biases in humans (Homo sapiens): three ecological
studies on hemispheric asymmetries. Naturwissenschaften, 96 (9)
Lauren Grainger
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