Responsibility: something all students
are scared of and yet want so much. Specifically, when applying for jobs,
graduate schemes, internships and academic roles, one of the most demanded
desires from people is to be in a position of responsibility, to be accountable
for something. Of course, superiors seem to find it very difficult to permit
this because their reputation is on the line if your subordinate screws up
something that actually matters.
So they implement the ‘mentoring system’,
whereby a new employee or student is given a personal teacher, someone to
supervise them in all the work they are required to do and, to be frank,
scrutinise it until they find flaws. The mentoring system can be quite
effective with certain types of work – for example, if a helpline company like
Samaritans employs someone new, they might provide them with a mentor to ease
them into the role and give them emotional and professional support until
they’re comfortable taking calls alone. However, with more corporate-type, black-and-white
academic work and jobs, the mentoring system can be quite a nuisance, and
prevent individuals from reaching their full potentials. This is because of the
dependency-responsibility altercast
(Pratkanis, 2007), which describes how exhibiting dependency on another person
(thereby placing responsibility on him/her) is actually a much more effective
method of obtaining compliance with a request/demand/task. We tend to work
harder when we think are work is going towards something, and if someone else
is depending on it.
Berkowitz and Daniels (1963) explored
this concept having previously found that task motivation is strengthened when a
person is told that their partners’ chances of attaining a valued goal was
dependent upon their performance of the task. This seemed to hold true even
when the person got nothing out of completing a task him/herself. In the 1963
study, Berkowitz and Daniels subjects were required to be ‘workers’, under the
guidance of a ‘supervisor’ (confederate). The High-Dependency experimental
group was told that the supervisor’s evaluation (i.e. the evaluation of the
supervisor by their superior) was
highly dependent on the subject’s performance. The Low-Dependency group was
told that these evaluations would not be affected by their performance. Both
groups were asked to construct a paper box (having been shown how to and given
practice time), and were tested on the number and quality of boxes achieved. Supervisors
in the High-Dependency group said, “Good luck, I’m counting on you” at the end
of their instructions to the subject and stressed the importance of the quality
of work, as a means of variable manipulation.
As you can see above, subjects in the
High-Dependency condition had a significantly greater level of productivity than
those in the Low-Dependency condition, during both halves of the work period. This
illustrates that the supervisor’s expressed dependency on the subject persuaded
them to comply with their demands of the task more efficiently and effectively.
Berkowitz and Daniels (1963) carried out a second experiment and found that
even when the supervisor’s evaluation was not administered until over a month
later (when the subject would not be around and would probably never see the
supervisor again), the dependency-responsibility altercast still stood strong.
This study clearly shows the link between
placing dependency, responsibility and accountability on a worker (such as an
intern or graduate employee) and the worker’s productivity levels. So employers
and professors out there: think hard about the techniques you use on your
students, interns and employees when trying to make them work hard. Yes, maybe
the mentoring technique works for some, but giving us responsibility isn’t just
for our benefit so that we can feel like we’re making a difference, it’s for
yours too – because the more responsibility you give us, the better both your
and our work will turn out!
Riana Mahtani
Pratkanis, A.R. (2007). Social influence
analysis: An index of tactics. In The
science of social influence: Advances and future progress, 17-82.
Berkowitz, L., & Daniels, L.R.
(1963). Responsibility and dependency. Journal
of Abnormal and Social Psychology, 66, 429-436.
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