A controversial Reebok advertisement was
removed from display in 2012 following widespread complaints. The poster, which
ran at a gym affiliated with the brand in Germany, was intended to motivate
people to go to the gym, and to therefore increase the brands sales, with the
slogan “Cheat on your girlfriend, not on
your workout”. You can even get a t-shirt saying it.
Instead, however, it was met with consumer
backlash and the sportswear firm retracted the advert and acknowledged that it
was ‘offensive’. I, too, personally find this very offensive and shocking and
it definitely negatively affects my view of the brand. While shock advertising
can be an effective technique in some instances (Dahl, Frankenberger &
Manchanda, 2003), research shows that people are less likely to purchase a
product if they perceive the brand’s advertisement to be offensive (Phau &
Prendergast, 2001).
Reebok would have done a better job if they
took a leaf out of Adidas’ book of advertising techniques. They create a much
more successful advertisement (see below) by associating fitness with positive
extreme consequences. The aim of using the extreme
consequences template is to present an extreme consequence of an emphasised
product attribute, or a brand’s values (Goldenberg, Mazursky & Solomon,
1999). Here, Adidas imply that going to the gym will make you strong enough to
pull a giant rubber tyre, which although some really strong people can, it’s
quite an unlikely and extreme consequence for the layperson. According to
Goldenberg (1999), the consequence does not have to be absurd, it has to appear
familiar and not unreasonable to the target audience, which in the case of this
advert is executed well, as the extreme consequence presented is not an
impossible thing to do.
Goldenberg, Mazursky and Solomon (1999)
investigated whether the utilization of extreme situations in advertisements
affected people’s judgements of them. In the first part of the study, three groups
of participants create advertisements for an anti-dandruff shampoo product,
although they differed in the amount of training they received prior to this.
The first group was asked to generate advertisements without any training, the
second was trained to utilize the free association method in generating
advertisements, and the third group was trained to utilize a creativity
template – one of which was the extreme situation template. In the second part
of the study, a different set of participants rated the advertisements on
several key advertising outcome scales.
Table
1 shows participants mean judgements of the
advertisement that utilized the extreme situation template to sell an
anti-dandruff shampoo. The results show
that training in the extreme situation template yielded advertisements that
were rated significantly higher on ratings on creativity, humour and attitudes
towards the brand itself, than training in free association or no training at
all.
Table 1. Mean judgements.
Thus, the extreme situation template is an
effective advertising technique, which is likely to create higher attitudes
toward the brand, as opposed to the offensive technique used in the Reebok
advertisement, which is likely to negatively affect people’s brand attitude.
Unsurprisingly, Reebok’s sales dropped 3%
in the fourth quarter compared to their previous year, while Adidas sales grew
by 14%.
References
Dahl, D.W., Frankenberger, K.D., &
Manchanda, R. V. (2003). Does It Pay to Shock? Reactions to Shocking and Nonshocking
Advertising Content among University Students. Journal of Advertising Research, 43, 268-280.
Goldenberg, J., & Mazursky, D., &
Solomon, S. (1999). The Fundamental Templates of Quality Ads. Marketing Science, 18(3), 333-351.
Phau, I., & Prendergast, G. (2001).
Offensive advertising. Journal Of
Promotion Management, 7(1-2), 71-90.
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