Child: Over here Mrs. Rodriguez, it’s our week to take the
recycling down to the center. (Child hands a paper bag filled with newspapers
to his mother who places it in a truck. Mrs. Rodriguez does the same.
Child: Gee, dad, where is Mr. Jenkins? (Mrs. Rodriguez rolls
her eyes)
Dad: (disappointed) Well, son, you see, Mr. Jenkins doesn’t
recycle.
Camera rolls over to Mr. Jenkins’ garden filled with
newspapers and then back to the child. A single tear rolls down the child’s cheek.
One way to persuade people to behave in a certain way is to show
all people who engage in that positive behavior. This message, however, uses a
strategy of focusing the attention of the recipient on the minority who do not adhere
to the rules of a community. This way that minority (in this case the people
who do not recycle, or rather Mr. Jenkins) is pointed out to the large group
who abide by the rules. The message is over exaggerated by the single tear
rolling down the child’s face – this is supposed to show the deep emotions of
the child towards the fact that Mr. Jenkins is such a bad example in their
community. The idea of the single tear was used before in the 70s Keep America
Beautiful message. In this commercial a Native American reacted to a destruction
of the environment by shedding a single, powerful tear.
Goldstein, N.J., Martin,S.J., Cialdini,R.B., (2008) Yes!: 50 Scientifically Proven Ways to Be Persuasive. New York City, NY : Free Press Simon&Schuster Inc.
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