This is a clip form a shopping channel which people tune in to in order
to ‘grab a bargain’. In this clip, the presenter is trying to sell a
cross-trainer to the viewers. A lot of persuasive techniques are used.
Firstly,
they follow the interactive experiment template proposed by Goldenberg et al
(1999) which is claimed to be one of the fundamental templates for quality ads.
The presenter does this by actively showing the viewer’s how the cross-trainer
works by way of a demonstration. This can encourage people to buy the product
as it gives them better, more informed knowledge of what they are purchasing as
they can effectively ‘see for themselves’ how it works and what it does.
Secondly,
there is only a limited time in which viewers can purchase the product and
there are also a limited number of products available to buy, ‘once they have
gone they have gone’. Giving the impression that time is running out to get the
product at this discounted price makes viewers more inclined to impulse buy as
they feel under pressure and may get an adrenaline rush as they can see how
many items are selling, how many are left, and how quickly they are being sold.
The viewers don’t want to miss their chance to get their hands on the bargain.
To further
this, as the presenter demonstrates the amount of good things that the
cross-trainer does, at the same time, the price of the product lowers also creating
frenzy with the viewers and creating the impression that they are getting an
even better bargain. This persuasive trick creates temptation and encourages
the viewers to purchase as they have to make snap, rash decisions as to whether
they want the product or not whilst also seeing how good and cheap it is at the
same time.
Finally, by
selling the product via a television channel that has nothing to do with the brand
of the product itself (i.e. not the company whose product it is) and by the
outside company demonstrating how good the product is by using the interactive
experiment template as discussed above, makes the consumer have more trust in
what the presenter is saying as it creates the impression that they have no
financial gains from trying to sell the product to the audience. Pfeffer et al
(2006) asked participants to imagine themselves as a senior editor for a book
publisher and having to deal with an experienced and very successful author. They
had to read excerpts for the negotiation of the publishing of the author’s
book. One group read excerpts listing the authors accomplishments from the
authors agent whereas the second group read the exact same excerpts but from
the author himself. The participants rated the author more highly on every
scale (such as likability) when the authors agent ‘sang his praises’ rather
than when the author himself ‘bigged himself up’. This demonstrates how a
product may be seen as more favourable and attractive when promoted by someone
who is not actively involved in the company whose product it is. Essentially when
a company is ‘bigging itself up’ via adverts etc., this is not as successful as
when an outsider demonstrates how good the product is.
REFERENCES
Goldenberg, J., Mazursky, D., Solomon, S. (1999).
The fundamental templates of quality ads. Marketing Science, 18,
333-351.
Pfeffer,
J, C.T. Fong, R. B. Cialdini & Portnoy, R.R. (2006). Overcoming the
self-promotion dilemma: interpersonal attraction and extra help as a
consequence of who sing’s ones praises. Personality
and social psychology bulletin, 32, 1362-74.
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