Rather than using a rhetorical question (such as ‘do you
want to save the arctic?’) Greenpeace opts for the statement ‘Yes, I want to
Save the Arctic!’ as this can act to label the target of the advert as holding
this kind of belief. The use of the word ‘I’ directly implicates the target. This
is an example of the helping label altercast, the individual is told they want
to save the arctic so are more likely to internalise this prosocial label and
sign up. Kraut (1973) had an experimenter knock on people’s doors and ask if
they would make a contribution to a Heart Association. Of those who agreed to
contribute half were told “you are a generous person. I wish more of the people
I met were as charitable as you”. A few weeks later a different experimenter
knocked on the participants’ doors asking for a contribution to a Multiple Sclerosis
fundraising campaign. Those who agreed
to the first request were more likely to agree to the second, and within this
those who were labelled as charitable gave more (Kraut, 1973).
By talking about the arctic being ‘under threat’ the advert
also seeks to persuade by eliciting ‘anticipatory regret’ which will lead to
the target seeking ways to avoid future self-blame and regret. The target is
made to imagine the regret they would feel if the horrific consequences of the
loss of the arctic (rising sea level, loss of habitats etc) occurred, but a way
to avoid self-blame is offered, all the individual has to do is click ‘sign
now’. Research has found that individuals are motivated to act in ways that
seek to avoid their anticipated regret. Hetts, Boninger, Armor, Gleicher and
Nathanson (2000) had participants play a game where the likelihood of winning
and losing was equal. Prior to playing they were given $10 then asked if they
wanted to purchase insurance which would mean they would get 50% back of any
losses from the money they had left. The participants who were told that they
would regret not having insurance if
they lost all their money were prepared to pay higher premiums than those who
were told that if they didn’t end up using their insurance they would regret
buying it. So their actions were consistent with the anticipated regret the
experimenter drew their attention to.
The use of these tactics are also made even more salient by
the inclusion of the pictures of the polar bears which evoke the dependency-responsibility
altercast (Pratkanis, 2007), the polar bears cannot save the arctic so it is ‘up
to us’. This increases the sense of responsibility the target feels for the
situation, making them more likely to sign up.
Hetts, J. J., Boninger, D. S., Armor, D. A., Gleicher, F.,
& Nathanson, A. (2000). The influence of anticipated counterfactual regret
on behaviour. Psychology & Marketing,
17, 345-368.
Kraut, R. E. (1973). Effects of social labelling on giving
to charity. Journal of Experimental Social
Psychology, 9, 551-562.
Pratkanis (2007). The
science of social influence: Advances and future progress. Hove, England: Psychology
Press.
Nice description of the research.
ReplyDelete